04:55 PM - 05:30 PM
PANEL: CREATING GREAT CUSTOMER EXPERIENCES
In the highly competitive world of retail, creating outstanding customer experiences is key to attracting and retaining customers. The panel “Creating Great Customer Experiences in Retail: Strategies for Success” focuses on the innovative strategies and practices that leading retailers are employing to delight customers and stand out in the market. This discussion brings together retail experts, customer experience (CX) strategists, and technology innovators to share insights, experiences, and emerging trends in crafting memorable customer journeys in retail environments.
Key Discussion Points:
1. Understanding Today’s Retail Customer: An exploration of the evolving expectations and behaviors of modern retail customers. What do customers value most in their shopping experiences?
2. The Role of Technology in Enhancing CX: Examining how various technologies, such as AI, AR/VR, and IoT, are being used to create more engaging and personalized shopping experiences.
3. Designing Omnichannel Experiences: Strategies for integrating online and offline channels to provide a seamless and consistent customer experience across all touchpoints.
4. Leveraging Data for Personalization: Discussing the use of customer data to tailor experiences, anticipate needs, and build long-term relationships with customers.
5. Employee Engagement and Training: Understanding the critical role of staff in delivering great customer experiences and the importance of training and empowering employees.
6. Innovative Store Formats and Design: Exploring how physical store designs and layouts are evolving to create more immersive and interactive shopping experiences.
7. Sustainability and Ethical Practices: Discussing the growing importance of sustainability and ethical practices in building brand loyalty and customer trust.
8. Measuring and Improving CX: Techniques for measuring customer satisfaction and feedback, and how to use this information to continuously improve the customer experience.
Who Should Attend:
This panel is a must-attend for retail business owners, store managers, marketing professionals, customer experience designers, and technology providers in the retail sector. It offers valuable insights into creating and maintaining excellent customer experiences, understanding the latest trends and technologies, and learning from the success stories of industry leaders.Go back