Keynote: Mall of America® CASE STUDY PRESENTATION (sponsored Session)

24 Apr 2024
10:20 - 10:50

Keynote: Mall of America® CASE STUDY PRESENTATION (sponsored Session)

The Mall of America is one of the largest shopping destinations in the world, attracting millions of visitors every year. However, with its size comes the potential for long wait times, which can lead to frustration and a negative shopping experience.

This session will focus on strategies for reducing waiting times at Mall of America®. We will explore the use of technology, such as virtual queuing systems and real-time occupancy monitoring, to help manage crowds and streamline the shopping experience.

In addition, we will discuss the importance of employee training and communication in reducing wait times, as well as the role of design and layout in optimizing traffic flow.

By bringing together experts from the fields of retail, technology, and customer service, this panel aims to provide practical insights into how the Mall of America can continue to provide an enjoyable shopping experience for its visitors while minimizing wait times.

Patrick Wand – SVP
Digital Development, Operations & Strategy
Mall of America®


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