Biography
I guide businesses in developing and transforming all aspects of their operations, from strategic vision and customer experience to systems architecture and processes. With over 20 years of experience in retail and services, I have a proven track record of delivering business and market-based solutions that overcome operational challenges and generate multimillion-dollar revenue and profit growth.
My expertise lies in designing and implementing customer value propositions, go-to-market strategies, product development and management, and performance improvement initiatives across multiple channels and geographies. I have partnered with global clients in various industries, such as recycling, medical diagnostics, and medical supplies, to reinvent their customer experience and enable their growth. I am passionate about helping others to develop and succeed, and I thrive on building and leading high-impact teams that deliver immediate and sustained value in competitive markets.