Laura Miller, CIO / CTO / Chief Data Officer at Ahold Delhaize

Decisive, results-driven executive with 20+ years of demonstrated success in developing and delivering digital strategies that result in significant business value. Distinguished by her authentic leadership, her passion for solving business problems and her ability to deliver large transformational initiatives.

Responsibilities at Macy’s include strategy, execution, operations, enterprise data and analytics and cybersecurity for three brands in over 650 locations. In her role in the executive leadership team, Laura helps to define Macy’s overall strategy and roadmap to be a digitally-lead omnichannel retailer. Additional responsible for a “data-first” transformation which includes the implementation of several AI/ML solutions improving inventory and sales forecasting, labor utilization, customer personalization initiatives and dynamic pricing.

Recently, a board member of EVO Payments (EVOP), a global merchant acquirer and payment processor until its acquisition by Global Payments. Over the three years at EVOP the company achieved double digit growth and the acquisition yielded a 62% premium share price. Previously Laura has served on the board at LGI Homes (LGIH), a nation-wide residential developer that experienced significant growth in her two-year tenure (1.50B to 3.05B). Laura has led the Technology Committee, been a member of the Risk, Audit, Compensation and Nomination committees on one and/or both boards.

Previously, Laura served as Global CIO of IHG with full stack technology responsibilities for more than 5,900 hotels in over 100 countries where she helped to increase the number of hotel rooms in the franchise by 18%, increased digital revenue by 24%, overall revenue by 23%, added six new brands to the portfolio and integrated several new major partners. A portion of the digital revenue increases were due to the expansion of digital technology in China including the launch of IHG.cn with WeChatPay and AliPay and the launch of the IHG WeChat mini program.

Laura’s background includes extensive multi-industry experience in both the public and private sector. While SVP at First Data Corporation (FDC), a highly regulated global payments processing leader that served more than six million merchant locations, thousands of card issuers and millions of consumers, Laura navigated an extremely complex private equity ownership (KKR) environment, where she led several transformational initiatives to rearchitect the global business model to deliver operational and financial improvements.